INFO & CUSTOMER SERVICE

Macabre Gadgets Online Boutique -  an official online retailer of 'Macabre Gadgets Fine Jewelry' and 'Feral by Macabre Gadgets' and 'THEA by Macabre Gadgets' fashion accessories. 
Serving the customers from around the world, each order is processed by the nearest available to the customer’s shipping address warehouse.

macabregadgets.com isthe only licensed online platform authorised in retailing Macabre Gadgets jewelry. This means that any other website claiming on selling Macabre Gadgets is fraudulent and we encourage you to kindly report it.

HOLIDAYS DELIVERY
We are very excited to prepare a perfect gift together with you! Although we will be trying our best to deliver it as soon as possible, we would encourage you to please your order before December 20 with DHL Express shipping in order to get it in time for December 24. This applies for all jewelry except for sized silver rings. If it is a sized silver ring, we would advice to place the order before December 13. Please, however, note that all jewelry is handmade and holidays season is a quite busy period, therefore some minor delays in processing and delivery might occur.

CUSTOMER SERVICE
If you would like to get any additional information or have any questions regarding your purchase please feel free to contact our customer service using a website contact form.
We will gladly answer your request as soon as possible during nearest business hours: 10 am - 8 pm (UTC +1).
Customer service assistance is available at the email stated above only. Social medias of Macabre Gadgets are not to be considered as store's customer service.

ORDER PROCESSING TIME
Since all Macabre Gadgets are entirely handcrafted, we kindly ask you to respect the order processing time which is not enclosed to the estimated delivery time stated in shipping options. We thank you in advance for your patience and understanding!

Order processing time  is 1-3 business days. Specific order processing time is applied for sized silver rings: up to 10 business days. Nevertheless, please be sure that we are doing our best to ship your order as soon as possible!
During sale periods order processing time may take up to 10 business days.

SHIPPING & DELIVERY
Available for the customer's shipping address delivery options could be chosen during checkout process. Stated in the shipping options delivery time is to be considered as estimated time proclaimed by delivery services.

RETURN REQUEST
To return an order for exchange or refund please email  our customer service using a websitecontact form.
The request must include the number of your order and the reason for the return: refund or size exchange. 
macabregadgets.com does not provide free returns/does not cover the return delivery costs.

EXCHANGES
Size exchange is possible only when needed size of the same design is available. Exchange for a different design is unavailable.
To be eligible for a return, your item must be unworn and properly packed in the original packaging. An exchange will be processed as soon as the returned item/s is received and accepted.
Exchange processing time generally takes up to 5 business days.
For items executed in precious metals: silver/gold, order exchange processing time may take up to 10 business days. During the sale/holiday periods order exchange processing time may take up to 10 business days.

REFUNDS

If for any reason client is not satisfied with an order, non sale item(s) can be returned for refund within 14 days of the merchandise delivery date. If 14 days have gone by since delivery date, unfortunately we can’t offer you a refund or exchange.
- Any sale/discounted items or products for which discount has been applied on checkout are non-refundable. It is impossible to return sale item for full or partly refund. 
- All the pierced jewelry (earrings) for hygiene reasons are strictly non returnable.
- Books and notebooks are non-refundable.
- As soon as delivery is performed, shipping costs are non refundable.
- Express shipping costs will be deducted from total refund amount in case if complimentary shipping has been applied to the order. Free shipping is not eligible for returned orders.

Refund could be issued within 60 days since original purchase date only. In case if return process takes more than 60 days since original purchase date, store credit will be issued accordingly. Refund processing by a payment gateway will be started as soon as the returned item/s is received and accepted, refund processing time takes up to 10 business days.

Refund will be issued in the same currency and to the same payment method as in the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and/or bank fees and will not be reimbursed.

GUARANTEE
All Macabre Gadgets pieces purchased at macabregadgets.com are guaranteed.
Damaged or defective item may be exchanged within one year of purchase. Any damages done as a result of violation of care instructions (included to each piece of jewelry) are not the subject of exchange, replacement or return. 
macabregadgets.com reserves the right to request photographic support for returns regarding defective merchandise before authorising the return.
Guarantee is valid for the items purchased at macabregadgets.com only.

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