QUARANTINE DELIVERY UPDATE
Macabre Gadgets is open and available for you. Our order fulfilling workshops are functioning normally, therefore you may expect a standard order processing time for your purchase.
At the same time, we would like to assure you that the safety of our team and customers is our highest priority so implementing preventative procedures and measures are a standard routine for us, therefore, your order is carefully packed in a sanitary manner.
HOLIDAY SEASON 2020 DELIVERY
To make sure that your order will reach you in a fastest possible way, we are currently use only DHL Express international courier services which performs worldwide deliveries in its regular regime without any delays and complications.
We are happy to announce that for orders above $/€ 300 free DHL Express shipping is applied.
Our last order date to receive your items in time for Christmas with DHL Express delivery (in case if the item is in stock/ready to be shipped):
Europe - December 23th (order placed before 12:00)
USA, Canada, Mexico, Japan, China, Singapore, Hong Kong, South Korea - December 22th.
Rest of the world: December 20th
GIFTS RETURNS: all orders placed between December 1-31 may be returned until January 5.
GIFT CARDS: don't have time to wait for delivery? Shopping for someone else but not sure what to give them? Give them the gift of choice at Macabre Gadgets online boutique! SHOP GIFT CARDS
Macabre Gadgets Online Boutique - an official online retailer of 'Macabre Gadgets Fine Jewelry' and 'Feral by Macabre Gadgets' and 'THEA by Macabre Gadgets' fashion accessories.
Serving the customers from around the world, each order is processed by the nearest available to the customer’s shipping address warehouse.
Kindly note, macabregadgets.com is the only licensed online platform authorised in retailing Macabre Gadgets jewelry. This means that any other website claiming on selling Macabre Gadgets is fraudulent and we encourage you to kindly report it.
CUSTOMER SERVICEIf you would like to get any additional information or have any questions regarding your purchase please feel free to contact our customer service at firstname.lastname@example.orgWe will gladly answer your request as soon as possible during nearest business hours: 10 am - 8 pm (UTC +1).Customer service assistance is available at the email stated above only. Social medias of Macabre Gadgets are not to be considered as store's customer service.
ORDER PROCESSING TIME
Since all Macabre Gadgets are entirely handcrafted, we kindly ask you to respect the order processing time which is not enclosed to the estimated delivery time stated in shipping options. We thank you in advance for your patience and understanding!
Order processing time for this holiday season is 1-3 business days. Specific order processing time is applied for sized silver rings: up to 10 business days. Nevertheless, please be sure that we are doing our best to ship your order as soon as possible!
ORDER PROCESSING- Order processing time generally takes up to 5 business days.- Order processing time is not enclosed to the estimated delivery time stated in shipping options, kindly do respect stated above order processing time to estimate the delivery date for your order.
During sale periods order processing time may take up to 10 business days.
SHIPPING & DELIVERY
- US & Canada: each order is processed and despatched by the nearest available to the customer’s shipping address warehouse.
- Europe & UK orders processed and despatched by one of Macabre Gadgets warehouses in European Union.
- Worldwide orders processed and despatched by one of Macabre Gadgets warehouses in European Union.
Available for the customer's shipping address delivery options could be chosen during checkout process.
All shipped orders is handed off to the reciprocating mail service in the destination country. Any possible delays at the local delivery services are not to be considered as a delay or omission of macabregadgets.com. Stated in the shipping options delivery time is to be considered as estimated time proclaimed by delivery services.
To return an order for exchange or refund please e-mail us at email@example.com
The request must include the number of your order and the reason for the return: refund or size exchange.
macabregadgets.com does not provide free returns/does not cover the return delivery costs.
Size exchange is possible only when needed size of the same design is available. Exchange for a different design is unavailable.
To be eligible for a return, your item must be unworn and properly packed in the original packaging. An exchange will be processed as soon as the returned item/s is received and accepted.
Exchange processing time generally takes up to 5 business days.
For items executed in precious metals: silver/gold, order exchange processing time may take up to 10 business days. During the sale/holiday periods order exchange processing time may take up to 10 business days.
If for any reason client is not satisfied with an order, non sale item(s) can be returned for refund within 14 days of the merchandise delivery date. If 14 days have gone by since delivery date, unfortunately we can’t offer you a refund or exchange.
- Any sale/discounted items or products for which discount has been applied on checkout are non-refundable. It is impossible to return sale item for full or partly refund.
- All the pierced jewelry (earrings) for hygiene reasons are strictly non returnable.
- Books and notebooks are non-refundable.
- Since the delivery is performed, shipping costs are non refundable.
- Express shipping costs will be deducted from total refund amount in case if complimentary shipping has been applied to the order. Free express shipping is only eligible for active orders.
Refund could be issued within 60 days since original purchase date only, it is technically impossible to issue a refund afterward. In case if return process takes more than 60 days since original purchase date, store credit will be issued accordingly. Refund processing will be started as soon as the returned item/s is received and accepted, refund processing time generally takes up to 10 business days.
Refund will be issued in the same currency and gateway as the original purchase, it could not be issued to a different payment card/PayPal account. Any differences in the amount refunded are due to exchange rate fluctuations and/or bank fees and will not be reimbursed.
All Macabre Gadgets pieces purchased at macabregadgets.com are guaranteed.
Damaged or defective item may be exchanged within one year of purchase. Any damages done as a result of violation of care instructions (included to each piece of jewelry) are not the subject of exchange, replacement or return.
store-macabregadgets.com reserves the right to request photographic support for returns regarding defective merchandise before authorising the return.
Guarantee is valid for the items purchased at store-macabregadgets.com only.
Macabre Gadgets Europe
17/5 Szpitalna str