Exchanges & Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for exchange or refund. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To proceed kindly email our customer service using the contact form, please include the number of your order.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged during transportation or if you received the wrong item, so that we can evaluate the issue and make it right.

Warranty

Warranty is valid for the items purchased at macabregadgets.com only within one year of purchase. Any damages done as a result of violation of care instructions (included to each piece of jewelry) are not the subject of exchange, replacement or return. macabregadgets.com reserves the right to request photo support for returns regarding defective merchandise before authorising the return. 

Return

Macabregadgets.com does not provide free returns so customer is responsible for handling the return shipping to provided shipping address.

Exchange

Size exchange is possible only when needed size is available. An exchange will be processed as soon as the returned item/s is received and accepted. Exchange processing time may take up to 10 business days.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refund processing by a payment gateway is started as soon as the returned item/s is received and accepted, refund processing time depends on the recipient's bank. Refund is issued in the same currency and to the same payment method as in the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and/or bank fees and will not be reimbursed.

Exceptions / non-refundable items

Certain types of items cannot be returned, like pierced jewelry - due to hygienic reasons.
Any customised products - size or/and design.
Books and notebooks are non-refundable. 
Final sale items/last items. 
Shipping costs are non-refundable as soon as delivery is performed.
In case if complimentary shipping has been applied to the returned order, shipping costs will be deducted from total refund amount.
Gift card or an item purchased with a gift card can not be returned for refund. An order for a gift card can not be cancelled and refunded for technical reasons.