INFO & CUSTOMER SERVICE

CUSTOMER SERVICE
If you would like to get any additional information about our jewels or have any questions regarding your purchase please feel free to contact our customer service using a website contact form. We will gladly answer your request as soon as possible during nearest available business hours. Social media of the brand are not to be considered store's customer service.

ORDER PROCESSING TIME
All Macabre Gadgets are exclusively handcrafted to order: this gives us the opportunity to stay as sustainable as possible and give a personal touch to every item we craft.
We ask you to kindly mind the order processing time which is not enclosed in the estimated delivery time stated in shipping options. Even though we are doing our best to ship your order as soon as possible, order processing time may take up to 10 business days. We thank you in advance for your patience and understanding!

SHIPPING & DELIVERY
Available for the customer's shipping address delivery options could be chosen during checkout. Stated in the shipping options delivery time is to be considered as estimated time proclaimed by delivery services.
Any local customs charges/taxes are not included in the shipping fee and therefore are responsibility of the receiving party in the destination country.

RETURN REQUEST
A non-sale item could be returned within 14 calendar days since delivery date. If 14 calendar days have gone, unfortunately we can not offer a refund or exchange. To be eligible for a return, your item must be unworn and properly packed in its original packaging. To proceed kindly email our customer service using the contact form, please include the number of your order. Unfortunately we are not able to provide free returns or cover the return delivery costs at this moment

EXCHANGES
Size exchange is possible only when needed size is available. An exchange will be processed as soon as the returned item/s is received and accepted. Exchange processing time may take up to 10 business days.

REFUNDS
If for any reason you are not satisfied with an order, non-sale item can be returned for refund within 14 days of the merchandise delivery date.
- Sale items are non-refundable.
- All pierced earrings are strictly non returnable for hygiene reasons.
- Books and notebooks are non-refundable.
-Shipping costs are non-refundable as soon as delivery is performed.
In case if complimentary shipping has been applied to the returned order, shipping costs will be deducted from total refund amount.
- Gift card or an item purchased with a gift card can not be returned for refund. An order for a gift card can not be cancelled and refunded for technical reasons.

Refund can only be issued within 60 days since original purchase date. In case if return process takes more than 60 days since original purchase date, store credit will be issued instead. Refund processing by a payment gateway is started as soon as the returned item/s is received and accepted, refund processing time depends on the recipient's bank. Refund is issued in the same currency and to the same payment method as in the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and/or bank fees and will not be reimbursed.

GUARANTEE
All Macabre Gadgets pieces purchased at macabregadgets.com are guaranteed. Damaged or defective item may be exchanged within one year of purchase. Any damages done as a result of violation of care instructions (included to each piece of jewelry) are not the subject of exchange, replacement or return. macabregadgets.com reserves the right to request photographic support for returns regarding defective merchandise before authorising the return. Guarantee is valid for the items purchased at macabregadgets.com only.